Return & Refund Policy

Our Policy

Because our products are custom 3D printed to order, we generally do not accept returns or exchanges unless the item arrives damaged, defective, or is the wrong item.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with your order number and photos of the damage. We will send a replacement or issue a full refund at our discretion.

Wrong Item Received

If you received an item different from what you ordered, contact us within 7 days. We will cover return shipping and send the correct item or issue a full refund.

Cancellations

Orders may be cancelled within 24 hours of placement for a full refund, as long as printing has not yet begun. After 24 hours or once printing has started, cancellations are not guaranteed. Contact us as soon as possible if you need to cancel.

Refund Process

Approved refunds are issued to your original payment method within 5–10 business days. You will receive an email confirmation once the refund is processed.

Non-Returnable Items

• Custom or personalized orders (unless defective)
• Items damaged due to misuse or normal wear
• Items returned without prior authorization

Contact

To initiate a return or report a problem, please use our Contact page with your order number and details.